Someone tell me what is the deal with Wendy's lately? I swear if the founder of Wendy's Dave Thomas was alive I truly believe he would be embarrassed with the way his company has become. Let me tell you about my last two trips to Wendy's.
The first trip was about two weeks ago. It was about 11 at night and I had gotten hungry and didn't feel like making anything and knew the Wendy's near my house was open until 2am. I asked my wife if she wanted something and she did and off I went. Now I get to Wendy's pull up order my food and first thing they tell me is there not making any more baked potatoes which is what my wife wanted. I ask if they can make once since its not like there not about to close they will be open for three more hours and the person taking my order says no. Ok so I call my wife she says she will take a chicken sandwich same as me so I order. I pull up to the window to pay which I do they give me my drink and then inform me that the chicken me and my wife wanted would take seven minutes to cook(why they couldn't tell me before I ordered or paid is beyond me) and that I can take a spicy chicken sandwich or order a burger instead. I tell them I rather just get my money back and they inform me there no one that can do that I would have to come back the next day to get my money back. Of course Im not doing that so I say I will wait for the chicken which makes the lady mad so she tells me I have to pull up and wait. I say I would rather wait here since there no one else in line and she tells me if I do not pull forward she will have to ask me to leave to which I go ok give me back my money and I will. She then explains again she can't it will make her draw short and I would have to come back if I want a refund. I then ask to speak to the manager and she exaplains there is no manager on duty they had to leave. So I pull forward and sit while I watch employees and there friends coming in and out the store listening to loud music like i'm at Club Wendy's instead of making my food. Now you know that 7 minutes it was suppose to take to make my food. turned into 26 minutes. To say I was upset would be sugar coating it. So of course since there no manager to talk to that night I call back the next day to talk to the store manager and after telling him my complaint the store manager informs me that he has been updated on the happenings of the night before and basically it was a bad night since there was no manager on duty. I asked him how he was going to make this right for me and he explained since I received the food I paid for even though it took almost thirty minutes that there was nothing he could or was going to do.
Now you would think that would teach me to not go to Wendy's for awhile but no i'm dumb I like there food to much so I go to the Wendy's near my work for lunch and have another issue. I go through the driver thru and order a sandwich and ask for american cheese in place of swiss. Now the girl that took my order cut me off three times asking me what kind of drink I wanted before even letting me finish but ok I get the food ordered. Now the girl that took my order put subsitute swiss which would make the person making it know I did not want swiss but no I get my food pull away and realize there is swiss on my sandwich. I turn around go inside tell them the sandwich is wrong and show the sandwich to the lady at the counter. Now normally you would think they would just make a new sandwich but no i'm not that lucky. The lady that I am talking to gets the cashier which explains she put subsitute swiss so they then get the person that made the sandwich and that person said they are suppose to charge more for the subsitute so since they did not the person left the swiss. I then explain that is not my fault you all messed up I want my order the way I ordered it. At that point the original person that made my food snatched the sandwich out of my hand took the slice of swiss out threw it away slapped a piece of american cheese on the sandwich gave it back and said here happy. Now normally I try to be nice to people since it's not worth being rude it only makes things worse but I just lost it. I demanded to know the districts managers name and number I was calling right then and there who did this lady think she was snatching the food out of my hand like that and giving me attitude considering they messed up not me. Luckily at that point the manager on duty ran up made me a new sandwich and refunded my money but I was still floored. I could not believe they would treat me like that for just wanting my food to be correct.
Well there my last two trips to Wendy's. I am still amazed people would treat customers like that. Personally I feel if you hate your job that much to be mean all the time just quit. I did not make you get this job and it is not my fault you are miserable. Any comments or rants about Wendy's will be greatly appreciated.
Thanks and until next time please come back again.
